英语导游口试问答--参考题

1、 把客人从机场接到后送往酒店的途中，请你致辞欢迎他们，内容应包括介绍自己、司机及下榻的酒店。

范文：欢迎大家来到哈尔滨。请允许我作自我介绍，我是你们的全程陪同，我叫 XX 。我来自中国国际旅行社。前面开车的是王师傅，他有多年的驾驶经验。现在我们要去的是即将下榻的酒店——天鹅饭店。希望你们在哈尔滨能玩的愉快。

1、 Please make the Welcome Speech to the tourists on the way from the airport to the hotel. The contents include the introduction of yourself , the driver and the hotel .

Model : Ladies and gentlemen, welcome to Harbin of China . First , please give me a change to introduce myself . I am the national guide .My name is … I come from the China International Tour Agency .The driver serve for us is Mr. Wang , he is a man of rich experiences of driving .Now we are going to the hotel named ____Swan Hotel .I hope you will have a good time in Harbin .

2、 旅游者在不影响团体旅游计划的前提下要求自由活动时，地陪应做好哪些工作。

答： A 、旅游者离开饭店时提醒他们带上饭店店徽、饭店名片或写字条。

B 、提醒他们不要走的太远，不要太晚回饭店及其它安全注意事项。

C 、地陪还应帮助旅游者找车辆（车费由旅游者自付）。

2 、 What do you think a local guide should do when the tourists want to have free activities without affecting the whole travel plan?

Model :A : Remind the tourists of taking the sign or the name card of the hotel , or write a note with the important things .

B :Remind them not go too far away and don’t come back so late . And then remind them something else about their safe.

C : The local guide must help the tourists to take a taxi .( Pay the bill himself .)

3 、作为地陪应如何认找旅游团？

答：旅游团所乘班次的客人出站时，地陪要设法尽快找到旅游团。

A 、地陪应举接站牌站在出口处明显的位置上，让领队或全陪前来联系；

B 、地陪应根据旅游者的民族特征、衣着、组团社的徽记等作出判断，或主动询问，问清该团领队（或客人）姓名、人数、国别、团名。

C 、一切相符合才能确定是自己所要接待的旅游团。

3 、 How to recognize the tour groups as a local guide ?

Model :When the tour groups arrived at the exit ,the local guide must try to recognize it at once.

A : The local guide should stand at the obvious place next to the exit and raise the sign ,wait the national guide or the travel leader to meet.

B : The local guide can assess the situation according to the national feature , costume of the tourists ,or the sign of the travel agency .And the local guide also can make enquiries on his own initiative , ask about the travel leader or the tourists’ name , numbers , nationality ,the name of the tour group and so on .

C : You can make sure it is the tour group you’ll meet if meet all the details .

4 、在车上，清点人数有何技巧？

答： A 、目点，切忌用手指； B 、点车上的剩余空位。

4 、 What is the count technique on the bus ?

Model : A : Just count in mind .Don’t count with your fingers .

B: Count the vacant seats on the bus .

5 、在购物导游服务中，地陪应注意哪几个方面？

答： A 、严格按照旅行社规定服务；

B 、了解对象，因势利导；

C 、当好购物参谋；

D 、积极维护旅游者的利益。

5 、 What must the local guide should pay attention to when go shopping ?

Model :A: Abide by the rules of the travel agency rigorously.

B: Know the tourists well , and take tide at the flood .

C: Be a good guide while shopping .

D : Protect the tourists’ benefits actively .

6 、在游览期间，一名新加坡游客不慎丢失中国护照，导游人员应如何处理？

答： A 、应有遗失地接待旅行社开具证明，失主持旅行社开具的证明去当地公安局报失，由公安局开具证明；

B 、失主持公安局开具的报失证明，随身携带照片、资料去所在国驻华使领馆申办新护照；

C 、领到新护照后，再到当地公安局出入境管理处办理签证手续。

6 、 A Singaporean tourist carelessly lost his passport during the trip. How to deal with this problem?

Model :A :The loser must get a certificate which made out from the travel agency .And then go to the police station to report ,come out a certificate there also .

B : The loser must bring the certificate , photos and some documents to apply for a new passport at the Singaporean Embassy in China .

C : After getting the new passport , then apply for the new visa at the Entry-Exit Office of the local police station .

7 、在某景点游览结束后，发现个别旅游者走失，地陪应采取什么措施？

答： A 、了解情况，迅速查找；

B 、向景点有关部门报告，寻求帮助；

C 、打电话与饭店联系；

D 、向旅行社报告；

E 、做好善后工作；

F 、写出事故报告。

7 、 If a tourist lost after touring a scenic spot. What a local guide should do?

Model :A : Ask about the details ,and look for him quickly .

B : Report to the office of the scenic spots and ask for some help.

C : Give a telephone call to the hotel .

D : Report to the travel agency .

E : Deal with the rehabilitation works .

F : Write down the accident report .

8 、在住店期间，发生火灾事故，导游人员应采取什么措施？

答： A 、立即报警；

B 、迅速通知旅游的领队和全团旅游者；

C 、迅速与现场工作人员一起通过安全通道疏散旅游者；

D 、引导旅游者自救；

E 、处理善后事宜。

8 、 What a local guide should do if meet the fire affairs when stay in the hotel?

Model : A : Report it at once.

B : Notify the tour leader and all the group members immediately.

C : Evacuate the tourists to pass the thoroughfare safety with the staff of the hotel quickly .

D : Lead the tourists to save themselves.

E : Deal with the rehabilitation works.

9 、在旅行途中，如发生交通事故，导游人员应采取什么措施？

答： A 、首先组织抢救；

B 、保护现场，立即报案；

C 、迅速向旅行社汇报；

D 、做好其他旅游者的安抚工作；

E 、写出书面报告。

9. If a traffic accident happened during the trip .What will the tour guide do ?

Model :A :First give the first –aid to the tourists.

B :Keep the scene intact and report to the police.

C :Report to the travel agency immediately.

D :Pacify other tourists.

E : Write down the written-report.

10 、发生旅游者食物中毒事件时，导游人员应采取什么措施？

答： A 、首先应设法催吐，并让食物中毒者多喝水以加速排泄，缓解毒性；

B 、然后将患者送往就近医院抢救，并请医生开具诊断证明；

C 、报告旅行社，追究供餐单位的责任。

10 、 If a food poisoning taken place , what a tour guide should do ?

Model : A: First try to vomit, drinking a lot in order to speed up the metabolism and reduce the toxicity.

B : And then take the patient to the nearest hospital .Let the doctor make out a medical certificate.

C : Report to the travel agency and find out who is to blamed?